Frequently Asked Questions
Everything you need to know about shopping with BLACK X WHITE.
What is the standard shipping time for orders?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.
How can I return an item if it does not fit?
We accept returns within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to start the process.
What payment methods do you accept?
BLACK X WHITE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I choose the right size?
Every product page includes a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
We are committed to quality and ethics. Our collections prioritize premium fabrics and we work closely with manufacturers who follow fair labor practices and environmental standards.
Can I track my order status?
Yes. Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.